ITIL 4 Foundation

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Ön Koşul

Bu Eğitimin Herhangi Bir Ön Koşulu Yoktur.

Eğitim İçeriği

IT Service Management Definitions; Service, Utility, Warranty, Customer, User, Service Management, Sponsor

Key Concepts Of Value Creationeng

Key Concepts Of Service Relationships; Service Offering; Service Provision; Service Consumption; Service Relationship Management

The Nature, Use And İnteraction Of 7 ITIL Guiding Principles; Focus On Value; Start Where You Are; Progress İteratively With Feedback; Collaborate And Promote Visibility; Think And Work Holistically; Keep İt Simple And Practical; Optimize And Automate

The 4 Dimensions Of Service Management; Organizations And People; Information And Technology; Partners And Suppliers; Value Streams And Processes

The ITIL Service Value System

The Service Value Chain, İts İnputs And Outputs, And İts Role İn Supporting Value Streams

Service Value Chain Elements; Plan, Improve, Engage, Design & Transition, Obtain / Build, Deliver & Support

Detail Of How The Following ITIL Practices Support The Service Value Chain

o Continual Improvement (İncluding Continual İmprovement Model)
o Change Control
o Incident Management
o Problem Management
o Service Request Management
o Service Desk
o Service Level Management