ITIL 4 Specialist CDS (Create, Deliver & Support)
ITIL 4 Specialist CDS (Create, Deliver & Support)
Eğitim Hakkında
Sertifika:
Eğitimlerimize %80 oranında katılım gösterilmesi ve eğitim müfredatına göre uygulanacak sınav/projelerin başarıyla tamamlanması durumunda, eğitimin sonunda dijital ve QR kod destekli “BT Akademi Başarı Sertifikası” verilmektedir.
Ön Koşul
Bu Eğitimin Herhangi Bir Ön Koşulu Yoktur.Eğitim İçeriği
o Organisational Structure
o Integrated/Collaborative Teams
o Team Capabilities, Roles, Competencies
o Team Culture And Differences
o Working To A Customer-Orientated Mindset
o Employee Satisfaction Management
o The Value Of Positive Communications
o Team Collaboration And İntegration
o Workforce Planning
o Results Based Measuring And Reporting
o The Culture Of Continual İmprovement
o Integrated Service Management Toolsets
o Integration And Data Sharing
o Reporting And Advanced Analytics
o Collaboration And Workflow
o Robotic Process Automation (RPA)
o Artificial İntelligence And Machine Learning
o Continuous İntegration And Delivery/Deployment (CI/CD)
o Information Models
o Service Design
o Software Development And Management
o Deployment Management
o Release Management
o Service Validation And Testing
o Change Enablement
o Service Desk
o Incident Management
o Problem Management
o Knowledge Management
o Service Level Management
o Monitoring And Event Management
o Managing Queues And Backlogs
o Prioritizing Work
o Buy Vs Build Considerations
o Sourcing Options
o Service İntegration And Management (SIAM)
Kazanımlar
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