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• Valuable İnvestments – Strategically İnnovative And Effective Application Of IT
• Fast Development - Quick Realization And Delivery Of IT Services And IT-Related Products
• Resilient Operations - Highly Resilient IT Services And IT-Related Products
• Co-Created Value - Effective İnteraction Between Service Provider And Consumer
• Assured Conformance - To Governance, Risk And Compliance (GRC) Requirements

• The Four Dimensions Of Service Management
• The ITIL Service Value System
• The Service Value Chain
• The Digital Product Lifecycle

• Ethics
• Safety Culture
• Toyota Kata
• Lean / Agile / Resilient / Continuous
• Service-Dominant Logic
• Design Thinking
• Complexity Thinking

• Ethics
• Safety Culture
• Lean Culture
• Toyota Kata
• Lean / Agile / Resilient / Continuous
• Service-Dominant Logic
• Design Thinking
• Complexity Thinking

• Help Get Customers’ Jobs Done
• Trust And Be Trusted
• Commit To Performance
• Deal With Uncertainty
• Improve By Being İnquisitive

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• Portfolio Management
• Relationship Management

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• Architecture Management
• Business Analysis
• Deployment Management
• Service Validation And Testing
• Software Development And Management

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• Availability Management
• Capacity And Performance Management
• Monitoring And Event Management
• Problem Management
• Service Continuity Management
• Infrastructure And Platform Management

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• Relationship Management
• Service Design
• Service Desk

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• Information Security Management
• Risk Management