▪ Leadership vs. Management
▪ Leadership Orientation
▪ Management Styles
▪ Three Functions of Management
▪ Trait Theory
▪ Fiedler's Contingency Model
▪ The Leaders Window

▪ The Communication Loop
▪ Filters and Barriers
▪ The Interpersonal Gap
▪ Active Listening

▪ Influences on a Project Manager
▪ Influence Styles
▪ Power and the Project Manager

▪ Motivation Theories
▪ Motivating Under-Performing Team Members
▪ Rewards and Behavior
▪ Creating a Motivation Plan
▪ Vroom's Expectancy Theory 

▪ Team Roles
▪ Stages of Project Team Development
o Forming
o Storming
o Norming
o Performing
o Deforming
▪ Team Process and Functional Teams
▪ Coaching Team Members

▪ What is Change Management?
▪ Being an Organizational Change Agent
▪ Influencers of Change
▪ Stages of Organizational Change
▪ Strategies to Manage Change

▪ What is Conflict?
▪ Constructive Conflict vs. Destructive Conflict
▪ Conflict Reactions to Avoid
▪ Conflict Resolution Techniques
▪ Staying Calm in Conflict Situations
▪ What is Negotiation?
▪ Attitudes About Negotiation
▪ Negotiation Requirements
▪ Formal Project Negotiation Planning

▪ Ethics and Values
▪ Personal and Business Ethics
▪ Project Management Institute Code of Ethics and Professional Conduct

▪ Leadership Self-Assessment
▪ Leadership Style Analysis
▪ Active Listening Role Play
▪ Deter Influence Style Preference
▪ Complete Power Base Profile
▪ Morale Problem Case Study
▪ Conflict Resolution
▪ Negotiation Role Play
▪ Conflict Resolution Case Study
▪ Create Leadership Development Plan